ESP Collects With Tact…
THE ESP DIFFERENCE
EFFICIENCY & EFFECTIVENESS — UNLIKE OTHER COMMERCIAL COLLECTION AGENCIES, OUR UNIQUE DEBT COLLECTION METHODOLOGY ALLOWS US TO GIVE OUR CLIENTS BOTH PERTINENT INFORMATION AND AN ABOVE AVERAGE RETURN.
SUPERIOR SERVICE — IS A PRIORITY FOR US. WE WILL CUSTOMIZE RECOVERY PROGRAMS AND/OR REPORTS TO MEET ANY CLIENT’S NEEDS OR REQUIREMENTS. CHOOSING A SERVICE FROM A MENU IS NOT WHAT WE OFFER. WE PUT TOGETHER PROGRAMS FROM A MENU THAT YOU CREATE.
PROFESSIONAL PERFORMANCE — OUR STAFF ARE NOT THE STEREOTYPICAL DEBT COLLECTORS. WE HIRE PROFESSIONALS WITH ACUTE BUSINESS SENSE. FROM MANAGEMENT TO LEGAL, OUR PEOPLE ARE PROBLEM SOLVERS AND NEGOTIATORS. THEIR JOB IS TO INVESTIGATE, EVALUATE, AND SEEK SOLUTIONS TO OUR CLIENT’S PROBLEMS.
ESP CO-SOURCING | RECEIVABLE MANAGEMENT OUTSOURCING
We call our programs “Co-Sourcing”. ESP is geared toward working with our clients rather than for our clients. We want to be an extension of your operation and offer programs to enhance your efforts. Timely and efficient debt collection action is the key to keeping receivables in check and avoiding unnecessary aging of accounts. Too often, receivables are left untended because the in house staff is overwhelmed or short staffed. That is why we designed:
CO-SOURCING: To help our clients maintain client relationships and expedite cash flow.
ONSITE: We can assist in hiring, training, and even management of personnel at your site to control your early stages of delinquency.
OFFSITE: We will provide experienced customer service oriented personnel at our location, to manage and train your customers to pay in a more timely fashion. Both programs will increase cash flow and lower your DSO.
THIRD PARTY COLLECTIONS
We do not use the traditional commercial collection agency approach. Each file is worked differently and uniquely depending on circumstances. We also utilize in certain instances what we call an AUDIT METHODOLOGY. This approach is more customer service oriented.
How is the approach handled? In short, the words ‘collection’ and ‘collection agency’ are removed from any dialogue. In today’s world, auditing companies are common and we are able to convey to the debtor that a review of your receivables was performed and it shows that there is a past due balance. We present the problem and ask the debtor for a solution. Those that have monitored our collectors during onsite visits have described it as working like an arbitrator without the outrageous arbitration costs.
CUSTOMER PROFILE SEARCH
ESP Customer Profile Search (CPS) is an exclusive debt-search and alert notification. It is innovative, and the information you receive helps your business make informed credit and collection management decisions about your customers, both current and delinquent. ESP Customer Profile Search (CPS) will also give you information regarding owners and/or principals affiliation with any existing corporations. It’s a complimentary service, which uses today’s facts to predict tomorrow’s potential collection challenges. We will provide you with important information, very discreetly, about your customer’s credit inquiries, collection activities, and changes in buying patterns and more. We provide the information you can use to assist in making sound credit decisions and as a client of ESP this service is provided at NO COST.
In addition to our full-time legal forwarding department, we have a law firm on retainer. If traditional debt collection agency methods do not work, our staff will discuss all options with you. We do not want our clients to throw good money after bad so legal recommendations are only made after a careful analysis of each account.
ESP will establish a remittance schedule to suit your needs: weekly, bi-weekly, semi-monthly or monthly. After collected funds have been cleared (usually 10 to 14 working days), ESP will remit to you. Depending on your preferences, we will provide batch payments or separate payments for each account.
To start the debt collection process we need the documents, which validate the balance submitted. Although not mandatory, it is key to bringing an expedient resolution to your receivables issue. Debtors often act as though they have no idea about the outstanding balance and request the invoices and other pertinent documents to validate the balance due. When we are able to produce the documents in an expedient manner, it allows our staff to stress the urgency for a quick resolution.
EXCELLENT SERVICE – SUPERIOR RESULTS
Our core business objective is to help clients collect past due receivables as quickly as possible while maintaining important client customer relationships. We have earned an excellent reputation in the collection industry through our exceptional work standards, our capability to deliver the results our clients want, and our high level of professionalism and integrity. We custom tailor all of our services and processes to meet our clients’ specific needs and requirements.
ESP possesses a wide range of industry experience in domestic and international collections. We represent both Fortune 500 and smaller owner-operated companies.
CUSTOMIZED DEBT COLLECTION PROGRAMS
ESP will customize recovery programs to meet any of our client’s needs and/or requirements. Every situation is different. The only thing every account has in common is that the debt has not been paid. Our job is to identify the problem and try to solve it. Our staff is trained to gather and analyze information to formulate a plan to attempt to intelligently resolve the problems of non-payment.